SHIPPING

We keep it simple.

All U.S. orders include free standard shipping.

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

Delivery times may vary depending on your location and carrier conditions.

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at cerumgm@gmail.com

RETURNS

Your CERUM pair should feel right for your nighttime routine.

If it’s not for you, you may request a return within 30 days of delivery.

To be eligible for a return, your CERUM glasses must be returned in their original condition with the protective case, cleaning cloth and included accessories. Products damaged through misuse may not qualify for a refund.

To begin a return, email cerumgm@gmail.com with your order number and the reason for your return. Please wait for return instructions before sending the product.

Once the return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process the refund.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us as soon as possible at cerumgm@gmail.com. Include your order number and clear photographs of the product and packaging so we can review the issue.

QUESTIONS?

For questions regarding shipping or returns, contact us at cerumgm@gmail.com.