Refund policy

CERUM 30-Night Return & Refund Policy

We offer a 30-night return window, beginning on the date your order is delivered.

30-Night Trial

Our 30-night trial gives you time to evaluate the fit, comfort, and experience of your CERUM eyewear. It does not guarantee specific health or sleep-related results.

Return Eligibility

To qualify for a return:

  • The return must be requested within 30 days of delivery.

  • The eyewear may be gently tried and worn as intended.

  • The product must be returned clean and in good condition, without scratches, cracks, bent components, misuse, or accidental damage.

  • All original items must be included, including the eyewear, case, pouch, microfiber cloth, and original packaging.

  • Proof of purchase or a valid CERUM order number is required.

Starting a Return

To request a return, contact us at cerumgm@gmail.com and include your order number and the reason for your return.

If your request is approved, we will provide return instructions and a return shipping label. Items returned without first requesting authorization may not be accepted.

Return Shipping Fee

For returns due to personal preference, fit, or a change of mind, a flat return shipping fee of $5.99 will be deducted from the refund.

If your order arrives damaged, defective, or incorrect, CERUM will cover the return shipping cost. Please contact us as soon as possible and include photographs of the product and packaging.

Refunds

Once the return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. There is no restocking fee. When applicable, the $5.99 return shipping fee will be deducted from the refund.

Refunds are generally issued within five business days after approval. Your bank or card provider may require additional time to post the refund to your account.

Cancellations

Orders may be canceled until fulfillment begins. Once an order has been prepared or fulfilled, it can no longer be canceled and must follow the standard return process after delivery.

Order Changes

If you need to correct or change your shipping address, contact us immediately. We cannot guarantee changes after fulfillment has started.

Contact

For questions regarding returns, refunds, damaged products, or cancellations, contact us at:cerumgm@gmail.com