Shipping policy
CERUM Shipping Policy
Order Processing
Orders are processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day. Once fulfillment has started, changes or cancellations cannot be guaranteed.
Shipping Destinations
CERUM currently ships within the United States only. We do not offer international shipping at this time.
Shipping Cost
Standard shipping is free on all U.S. orders.
Estimated Delivery Time
After an order has been shipped, standard delivery generally takes 3–7 business days. Most orders should arrive within approximately 4–9 business days from the date of purchase, including processing time.
Delivery to Alaska, Hawaii, remote locations, or during periods of high carrier volume may require additional time. Delivery estimates are not guarantees and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your address, contact us immediately at cerumgm@gmail.com. We cannot guarantee address changes after fulfillment has begun.
If an order is returned to CERUM because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping the order.
Delayed or Lost Packages
If your tracking has not updated for seven business days or your order has not arrived within seven business days after the estimated delivery window, contact us at cerumgm@gmail.com with your order number.
We will work with the shipping carrier to investigate the package. If a package is confirmed lost in transit, CERUM will arrange an appropriate replacement or refund.
Orders Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Verify the shipping address used for the order.
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Check around the delivery location.
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Ask other household members or nearby neighbors.
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Allow up to 48 hours, as some carriers mark packages as delivered shortly before arrival.
If the package is still missing, contact us at cerumgm@gmail.com so we can assist with an investigation.
Damaged Packages
If your order arrives damaged, contact us at cerumgm@gmail.com within seven days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.
Shipping Delays
If CERUM is unable to ship your order within the stated processing window, we will contact you. You may accept the revised shipping date or cancel the unshipped order for a full refund.
Contact
For questions about shipping or delivery, contact us at: